ArriveReady, LLC (“ArriveReady,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website (www.officialarriveready.com) or use our concierge stocking services. By using our website or services, you agree to the practices described in this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms and Conditions.
1. Information We Collect
Information you provide to us
- Contact information: your name, email address, and phone number.
- Service details: the rental property address, your check-in date, your grocery order confirmation details (e.g., Publix or Walmart order information), and your scheduled pickup window.
- Communications: messages you send us by email, phone, text, or through our website, including any damage claims and accompanying photographs.
Payment information: Payments are processed by Stripe, our third-party payment processor. Your payment card details are provided directly to Stripe and are never stored on our servers. Stripe’s handling of your information is governed by its own privacy policy, available at stripe.com/privacy.
Information collected automatically: When you visit our website, we and our service providers may automatically collect standard technical information such as your IP address, browser type, device type, pages visited, and referring website, through cookies and similar technologies. You can control cookies through your browser settings, though some site features may not function properly without them.
2. How We Use Your Information
We use the information we collect to:
- Schedule, coordinate, and perform stocking services, including sharing necessary details with the assigned stocker;
- Pick up your grocery order from the retailer at the designated time;
- Access the rental property and complete the stocking service as instructed;
- Process payments and issue refunds in accordance with our cancellation policy;
- Communicate with you about your order, including confirmations, delays, and service issues;
- Review and respond to damage claims, including comparing claim photographs against our arrival documentation;
- Administer promotions and coupon codes and prevent fraudulent redemptions;
- Improve our website and services;
- Comply with legal obligations and enforce our Terms and Conditions.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
3. How We Share Your Information
We share personal information only as needed to provide our services and operate our business:
- ArriveReady stockers: The stocker assigned to your order receives the information necessary to complete the job, including your name, the property address, access instructions, order pickup details, and special instructions. Stockers are trained to handle this information professionally and are prohibited from using or sharing it for any other purpose.
- Service providers: We use trusted third-party providers to operate our business, such as Stripe (payment processing), workforce and job-documentation platforms used by our team, and website hosting and analytics providers. These providers may process your information only to perform services for us.
- Grocery retailers: Your grocery order is placed by you directly with the retailer under your own name; we provide your name and order details at pickup only as needed to collect your order.
- Legal requirements: We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or property of ArriveReady, our customers, or others.
- Business transfers: If ArriveReady is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to this Privacy Policy.
4. Property Access Information
We treat property access details (door codes, lockbox codes, and similar information) as sensitive. This information is shared only with the stocker assigned to your order and only for the duration needed to complete the service. We recommend that customers and/or property managers rotate or change access codes after service completion as an additional precaution.
5. Data Retention
We retain personal information for as long as needed to provide our services, resolve disputes (including the damage claim window described in our Terms and Conditions), maintain business records, and comply with legal, tax, and accounting obligations. Property access information is retained only as long as operationally necessary. You may request deletion of your information as described in Section 7.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. Payment data is handled by Stripe and protected by their PCI-compliant systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
- Access, correction, and deletion: You may request access to, correction of, or deletion of your personal information by contacting us at hello@officialarriveready.com; we will respond within a reasonable timeframe and honor requests except where retention is required by law or for legitimate business purposes (such as records of completed transactions).
- Marketing communications: If we send marketing emails or texts, you may opt out at any time by following the unsubscribe instructions or replying STOP to texts. You will still receive transactional messages about your orders.
- Cookies: You may disable cookies through your browser settings.
Depending on where you live, you may have additional privacy rights under applicable law. We will honor valid requests as required by the laws that apply to you.
8. Children’s Privacy
Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
9. Third-Party Links
Our website may contain links to third-party websites (such as Publix, Walmart, or Stripe). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website with a revised “Last Updated” date. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
ArriveReady, LLC
Email: hello@officialarriveready.com